FAQ

PASS & Ticket Information

• What pass and ticket options are there for the festival?

  There are 3 options for accessing film screenings and parties at the festival:

  • Festival Passes
  • Ticket Packs (2, 4, 6, or 8 Tickets)
  • Single screening/party tickets

  If you plan to attend more than one film screening, Passes and Ticket Packs are the way to go – see more and save more!

  Film & Party Pass

  • Grants access to all film screenings, plus the Opening Film & Party and Saturday Feature Film & Party
  • Passes can be used to reserve tickets in advance (recommended) or scanned at the door for an instant ticket (subject to availability)
  • Passes are valid for one person and are non-transferable

  Film Pass

  • Grants access to all regular-priced film screenings
  • Passes can be used to reserve tickets in advance (recommended) or scanned at the door for an instant ticket (subject to availability)
  • Passes are valid for one person and are non-transferable

  Ticket Packs

  • Ticket Packs provide credits for 2, 4, 6, or 8 regular-priced screening tickets
  • Ticket Pack credits must be redeemed for tickets to specific screenings
  • You can order screening tickets for yourself and others using the same Ticket Pack

• How do I purchase passes, ticket packs or single tickets?

  Passes and Ticket Packs can be purchased here.

  Single tickets can be purchased here.

  Passes, Ticket Packs and Tickets can also be purchased at the Box Office during the festival (subject to availability).

  To purchase Passes, Ticket Packs or Tickets you will be prompted to set up an Eventive Account. It is quick and easy and requires an email address and password. Eventive accepts most credit and debit card brands worldwide – Visa, MasterCard, American Express, Discover, and more!

  For assistance, please email [email protected] or visit the Box Office during the festival.

• How will my order be confirmed?

  After completing the purchase, you will see an Order Confirmation message. For ticket orders, you may add your phone number if you’d like to receive a text message containing your ticket(s).

  You will also receive an Order Confirmation Email, sent to the email address associated with your Eventive account. For ticket orders, this will include a PDF attachment of your ticket(s) and venue details, and it may also contain additional information.

  You can access your tickets and passes any time by logging into your Eventive account and selecting My Tickets or My Passes.

• How do I use my pass or ticket pack to reserve tickets?

  • Passes can be used to reserve tickets in advance (recommended) or scanned at the door for an instant ticket (subject to availability)
  • Ticket Packs act like credits and must be redeemed for tickets to specific film screenings

  You can use your Pass or Ticket Pack to reserve tickets to screenings of your choice from the Film Schedule.

  Simply click on a film, then click Order Tickets. If you are logged into an account that has an applicable Pass or Ticket Pack, you will see the option to apply it. After selecting the Pass or Ticket Pack, a checkout window will appear.

  Important: If your Pass or Ticket Pack has been correctly applied, your order total will be $0. If you see any other amount, your Pass or Ticket Pack has not been applied and your card will be charged.

  For assistance, please email [email protected] or visit the Box Office during the festival – we’re happy to help! Our box office staff can walk you through the steps or process ticket orders on your behalf using your Pass or Ticket Pack.

• How do I use my pass or tickets to attend screenings?

  There are a number of ways you can present your pass or tickets!

  Passes

  • Pick up your physical pass at the Box Office and present it at each screening
  • Present your pass digitally from your mobile device (visit BMFM.eventive.org/passes and click SHOW BARCODE)
  • Your pass QR code is linked to any tickets you’ve reserved in advance for easy scanning

  Tickets

  • Open the PDF ticket attached to your ticket confirmation email, then print it or display it on your smartphone at the event
  • Present your tickets digitally from your mobile device (visit BMFM.eventive.org/tickets and click SHOW BARCODE)
  • If your order contains multiple tickets, swipe left on your phone screen to access the additional ticket QR codes
  • Each ticket contains its own unique QR code. Be careful if you forward your PDF tickets, as each barcode can only be used once

  Note: Ticket Packs must be redeemed for tickets prior to the screening and cannot be scanned at the door

  Additional Details

  • Passholders receive priority access at screenings – no need to join the line for ticket holders.
  • Passholders can reserve one ticket per screening. No concurrent screenings.
  • Reserved tickets can be easily cancelled online up to 1 hour before showtime, or exchanged for tickets to another screening.
  • A limited number of tickets will be reserved for passholders – we recommend reserving in advance to secure your spot!
  • Seating is only guaranteed up to 5 minutes before showtime.
  • In the event that a screening is sold out, passholders may stand by as rush tickets may become available.

• Where Can I Park?

  Parking Information for Film Festival Guests

  We’re pleased to offer complimentary parking for film festival attendees in the following monitored lots:

  • Freed – Seasons Lot
  • Freed – Westin Lot

  You must display proof of festival attendance on your dashboard to avoid receiving a parking ticket. You can either:

  • Print and display a copy of your film festival ticket, or
  • Stop by the festival box office to pick up a complimentary parking pass.

  Please note: Complimentary parking is limited and available on a first-come, first-served basis in the designated parking lots above.

  Additional Parking Options:

  • P2A Lot – Free parking available.
  • Blue Mountain Inn Lot – Free parking available.
  • South Base Lot – Free parking available.
  • P2 Lot – Paid parking available.
    • The first hour is free.
    • After the first hour, a flat rate of $15 applies.

  If you have questions about parking upon arrival, our team at the box office will be happy to assist you. We look forward to welcoming you to the festival!

Important Links

Theatre Information

The Village Conference Centre, located at 242 Jozo Weider Blvd, The Blue Mountains, ON, will play host to the Festival. Visually stunning, the Conference Centre features breathtaking views of the mountain and Georgian Bay. This state-of-the-art facility is located steps away from all accommodation, dining, and shopping areas of the Blue Mountain Village, the mountain slopes, and the fairways of Monterra Golf. Working with a team of film industry experts we have transformed the Huron and Petun rooms into spacious high-tech theatres. Complimentary parking is available.

Passes, Ticket Packs, and Tickets can be purchased online right up to screening times, or during the festival at our Box Office, located outside the Petun Theatre. The Box Office opens 30 minutes before the first screening of the day and closes 15 minutes after the last film starts. The Box Office accepts credit only, with no cash or debit sales. Ticket sales require an Eventive account or email address.

Doors open 30 minutes prior to screenings. Seating is only guaranteed up to 5 minutes before showtime. Beyond 10 minutes after the scheduled start of any screening, entry is at the discretion of the festival management.

The Huron Atrium will host a Concession Stand with snacks and beverages. Only on-site purchases of food and beverages are allowed in the theatres.

Questions? Contact [email protected]

parking Information